I first contacted VitalChek on May 18th to get a copy of my birth certificate for an important state permit. It is now July 13th and I still do not have my document. Over the past TWO MONTHS I have faxed copies of my state driver's license several times but they keep emailing me back (many days later) telling me I need to resubmit ID verification. They suggested I enlarge the picture by 200% and darken it. I did that. I even tried several different shades of darkness and none of them worked.
Note, none of the six figure business deals I do by fax have EVER been kicked back to me. Why can't VitalChek get a fax machine that can print legible copies???
I've been unable to reach any customer service people and no one bothers to call the phone number I gave them to let me know what to do. This was supposed to be fast and easy. It's been none of the above. I'm very angry and frustrated with this company. I would advise anyone who needs vital documents to AVOID VitalChek, especially if it's urgent and important.
This company should be shut down immediately!
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