Complaint / review text:
I ordered ribbon from this company after discussing by phone my timeline—there was an agreed delivery date as my order was for a wedding. When I received the confirmation, the delivery date was changed—I emailed and they then agreed to send it out per the time we originally discussed. My credit card was charged immediately. After many inquiries, and months after the agreed date, I requested a refund to my credit card. They have as yet still not refunded my money although I have requested repetitively that they refund my card—at this point they have said they only send checks by mail and I have not received a refund. There is a huge list of other consumers on the internet (various sites) with the same complaint about them. They are obviously committing fraud on a large scale (based on the large number of internet claims) as they promise delivery, do not deliver and then delay for long periods by sending emails that promise to rectify the situation but do not.