After months of torture, we sent the following letter to Cbeyond but never got any response. I was given a call by a law firm who is suing CBEYOND. I lost their number. Can anyone post their number again? In case I need it.
Since we became a customer of Cbeyond we have experienced nothing but very poor customer service and a dysfunctional organization. Two weeks ago I received a call from an out of state attorney who said they are starting a class action law suit against Cbeyond. Honestly, it did not surprise me at all. I am not sure how Cbeyond is still in business competing with extream customer service oriented companies. I guess customers like me who writes check for Cbeyond employees have no place in your business strategy.
Does your upper management know that their sales reps use illegal tactics to sign up customers? For instance, we were promised (verbal) a guaranteed $200 per month bill and $1,000 sign up bonus.
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