Signed up on 4th September, computer locked up on the 10th. Called for service, waited one and a half day and got no response so I took care of the problem myself and wrote customer service at rescuecom to let them know I was unhappy and to please cancel the service on the 11th September. I got one response telling me that I had signed for a year and too bad; basically. They have not responded to any more messages from me and I still do not know what they are charging me for. I guess I was wrong in thinking that if you are unhappy with a service you have bought and cancel within a resonable time period (7 days) the company should honor that request. I don't want money refunded, just cancel the service (?) and stop charging.