August 29th, I purchased a few pipe accessories from Cigar International (CI). I monitored the progress of my package online with the UPS Tracking number provided. UPS per CI transferred the package to USPS. A week later, when it should have been delivered, the status said that USPS had attempted delivery and left a note on my door. Out of CI's control, USPS appeared unsure where my package was. I contacted CI. They insisted I handle this and visit my local USPS office. Over the next 3 weeks, I visited 3 separate USPS locations on 4 occasions. This occurred on 4 separate days during what was normally my lunch hour and during this time, I was in constant communication with CI attempting to track down my package. After a week, it was apparent something was wrong. I told CI that I would need a refund on my purchase but continued to try to obtain the package so I could return it to them in good faith as the items I needed were time sensitive and I had to visit a local store to obtain them.
After my last visit as USPS, I was informed per the shippers request, they mailed the package back to CI. I informed CI of this and asked if they received it. CI's response was that the package was mailed and this was "my issue to handle". I have the tracking number they provided me that showed I never received my package and told them I had no idea just what they put on the box as my address or the instructions they provided USPS/UPS and they needed to refund my purchase but they refused. Cigar International will not email you directly. You either call their phone number or use their website to communicate with their customer service. What I did not know was that after a 2 weeks, your communications with their customer service representatives are deleted so all communication I had had with them for almost a month conveniently disappeared like it never happened.
It is regrettable that I wasted as much time as I did for an order less than $20 dollars. I was trying to do what I thought was the right thing to do to get CI their merchandise back when it appears their motive was to stall me for 45 days so I would be unable to file a dispute with PayPal or my Visa Card.
0 comments