I purchased a Toshiba Satalite S805-1955 with a PIV 2.5 Ghz 512/60. When I was there the sale people said I should definately purchase the extended warranty, if anything goes wrong they will fix it or swap out the laptop.
I purchased this 2 year TAP plan, just in case. Well 2 months later i started to have quite a few problems, the sound card went bad, and it overheats quite often causing frequent lockups. A problem that I have all the time as I am typing now, is it reformatting my documents and putting the cursor somewhere else in the document. I am typing and it is doing it again, so I am going back to fix the errors.
This problem occors in outlook, notepad, the browser and MS Word. It is very frustarting. Toshiba says they swapped the board out, whether they did or not I will never know. The OS has been blown away six times bu comp usa, this has not fixed the problem either. It has been in 6 times, and I have lost the use of it for my work while it was in the shop over and over again. I am a Dell Systems Engineer and use it on site every day. I recieved this laptop back with the top scratched up, and a strip that covers crews sticking up with a hair underneath of it. I asked Comp Usa to swap it out, they refused to, and refused to replace the parts they have scratched up and have ruined.
I am looking for a class action law suit or an attorney to take this case or start a class action law suit, against Comp Usa and Toshiba, for a frauulant Replacement Plan, the TAP Plan offered by Comp Usa, and Tohiba not backing that Plan. I have spoke with Comp Usa Headquarters, and they have terrible service, support.
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