I got a Toshiba Satellite laptop model M45-S169. The warranty will be expire on Dec. 24 2006. On May I have battery problem, which is this toshiba laptop only works with AC. I called on May 24th to get help. After trouble shoot the problem. Toshiba support person decided to send me a battery replacement. He took down my address, phone # and credit card info. He told me I should get a new battery from 1 to 3 business days.
I waited about 3 weeks, with no battery. I called Toshiba support line again.
This time, I found out the battery was back order. I was told I should get it in a week. I waited for 2 weeks and called back. This time I was told by a Toshiba support person that I need to call back a day later since there was not update in the case since last time I called. I called 2 business days later. Toshiba support person still doesn't have a glue how or when i'm going to get my replacement battery. He asked me to call back in a week. I waited another 10 days I called Toshiba support line again on August 1st. At this time Toshiba support person still doesn't know when I'm going to get my replacement battery under warranty. I told him that I want to speak to a suppervisor. He put me on hold and went somewhere for 15 minutes. He came back and told me that A suppervisor is not avaiable to speak to me but he asked for my phone number for his suppervisor to call me back later in the day. He also told me that he will send an email to his service manager regarding my case been taking too long.
Three days later I still not heard from Toshiba. I called back on August 8th and immediately asked for a suppervisor. This time the Toshiba support person asked for my case # and my called back phone number. She went for 10 minutes and came back. She told me that I get a Toshiba Customer Relation to taking care of my problem. She transfered me to the Toshiba Customer relation, I spoke for 2 sentences and the Toshiba phone line got hanged up. I did not get a call back after they took my call back phone number.
I called back on August 9th and spoke to another support person. This time Toshiba support person can not find any info for my replacement battery should been replaced 2 1/2 months ago. She told me it could be her office in the Phillipine. My god, i bought this junk laptop from best buy in florida, usa.
i have enough of toshiba bull support service. It seem like TOSHIBA support service there to do nothing and their main job is to make the customer upset.
My current case # with Toshiba is 1-380018791 and the Toshiba junk latop model M45-S169 with the serial # 95026225Q.
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