In October I purchased my very first laptop, a Toshiba Satellite 1805-S274 from Comp USA. They offered me an extended warranty on the product for $350.00 for 2 years. The first thing that went wrong and they don't tell you is that the "extended" warranty begins from the day of purchase which rides over the manufacturers warranty.
The second thing that went wrong is that the store manager, Eddie, from the Freehold Raceway Mall store, told me that Toshiba's warranty on labor and parts is only for 90 days. This is totally incorrect. Toshiba warranty is for 1 year on parts Labor!
The third thing that went wrong and this is what broke the cammel's back is that I had a hard ware problem with my machine and the 90 day period was missed by 2 weeks and I instisted on a new machine.
They gave me the following options: (1) They would give me a new machine but the extended warranty ceases or (2) they would take the laptop fix the problem and that would take about 3 to 5 days and they warranty will continue. This is totally absurd and a big rip off!
If you are thinking of getting one check directly with the Manufacturer first. They normally have a better deal. Now I'm fighting to get my $350 back. These people lie to your face!
Maria
Princeton, New Jersey
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