Complain about SBC world-class worst lousy service
On August 1, I found that my SBC DSL service was down at home. I couldn't connect to Internet. I carefully checked my equipments first and believed the failure was due to SBC side, so that I called SBC DSL Customer Support to solve this issue. But I had a very horrible experience with SBC.
During the four days (Aug1 ~ Aug4), my wife and I made 10 phone calls to ask SBC to fix this DSL connection issue, but no quick action/solution from them. On Aug 2, a SBC tech-support people, after running some testing software, remotely found the possible problem and he said he opened a ticket to let somebody fix it. However we hadn't heard any feedback from SBC afterwards. My wife called again to follow up with SBC. This time a lady said that SBC would send a technician on site to fix this problem in next 4 hours.
We waited and waited, nobody came, no any phone call! Next day I had to call them again, and finally SBC send a technician to take a look at the problem, fixed some SBC-belonged phone boxes outside and DSL came back to work on August 4. During the 10 calls within four days, every time SBC tech rep. Asked me to repeat a exact same lousy testing procedure, which wasted me tons of hours but no any use!
When I was happy to have my DSL back, I found that our original DSL configuration was changed by someone, who, I believe, must be SBC people doing it remotely. I had to call SBC DSL tech support again, because the configuration set up is pretty complicated.
I can't imagine there is soooo BAD Company in the world. SBC DSL tier-two supervise of customer support promised me that he would give me the solution in one hour because he had no knowledge about this gateway configuration the product was originally sold by SBC. Nobody called us back. This is SBC, who advetise themselves as beyond your expectation on TV and everywhere!
Our DSL nightmare hasn't finished yet. Yesterday (8/19) I received SBC eBill monthly Statement (Jul 11 Aug 10), it charged me $55 for Service added on Aug 3 1-07 service connection First 15 min of wire, Jack or trouble isolation. While SBC technician visited, he clearly told me that SBC would NOT charge me any money because this failure was not related to me.
I can't imagine SBC has so worst customer service! I had to call them again for this clear billing mistake, and they could NOT solve it in the right way! Unfortunately the charge dispute with SBC is still pending within their not efficient and lousy system, and I really don't know when they will feedback me.
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