We purchased two lane Retail POS systems that were sold to us as licensed software of Microsoft Dynamics RMS and an E-Commerce RMS Fusion to maximize our instore inventory for increased sales. According to Microsoft we are not in their system and the company has yet to finish the Website. It has been Three years since the purchase. We are constantly ignored on emails and phone calls. We have accumulated three years of back and forth emails with no conclusion. This company has three addresses listed when researching them and only one is valid and it is the address that is listed for the RMSFusion. I have asked for specific detail needed for the change of Partners to handle our POS and we got a run around and are on ignore again.
They have ignored the BBB complaint. We believe the software they sold us was Not For Resale product and explains completely why they cannot give me the information requested. A company who has been in business since 1998 per their website should know their product intimately and had our E-Commerce site working a year maximum from date of purchase.
Also through my research many have said this is typicle of this company and they ignore you and hope you go away while they sell you products that don't work or are not licensed.in order for Microsoft to update our system they need the VOICE information I requested from them but have yet to receive. This information is given to the Microsoft partner at time of purchase from Microsoft. They claim they don't know what this information is. According to Microsoft they do.
Do not buy from these people talk to Microsoft Dynamics and get a list and reseach. We wish we had. We have requested a refund of $4998 the total amount for the unlicensed lanes and E-Commerce so we can move on and purchase actual licensed product and an E-Commerce that works.
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