I have used Arvixe for several years and was always impressed with their pricing and their services provided. However, in recent months the service level has dramatically declined, with the company experiencing large-scale outages affecting hundreds of their customers at a time, little explanation is offered, with dismissive tech support and rude senior staff either ignoring their customers or making excuses and accusations when they clearly do not understand what the problem has been.
In the last month alone I have had several of my sites taken down and made unavailable without explanation, requiring me to demand a response from the company. It seems that support tickets are being ignored by their staff, and that many customers are having to resort to publicly begging for assistance through their forums.
Embarrassment seems to be the only thing that actually gets them to fix a problem.
Communicating with their tech support staff in chat is almost impossible, with a robotic-like response and seemingly nothing but excuses and delays offered. I've had support staff disconnect without explanation, become unresponsive, or simply tell me to file a ticket (which I did, and which took three days and three repeated requests to garner a response!)
In my very recent dealings with them I have had my primary collection of sites become unavailable. There has been no explanation as to why this would be the case, and tech support during chat simply told me that they had "made adjustments" and to try it again in a little while. I tried again two hours later and my sites are still off-line.
They have still not told me what the problem is, what they have changed, or what will happen. I'm am receiving no assistance from them at all, my sites are still unavailable, and Arvixe refuses to respond to my polite inquiries.
It's cheap, and that's what you get with Arvixe. They used to be great, but if I had the time, money and ability I would be moving all of my sites from them to another host in a heartbeat.
Do not be fooled by the low costs and the statements on their site about great customer service. It's bargain basement hosting, and the tech service is of a lower standard than that offered by cheaper companies that I have other - reliable - hosting with.
They make some interesting claims about the services they provide on their site, but from my experience any claims they make about support and up-time are false. The support systems they have in place are seemingly for show, and the numerous times I have had to deal with them over the last two months have been incredibly slow, stressful and extremely ineffectual.
They should not be legally permitted to make the claims that they have on their site regarding up-time and support. Everything they state may have been true once, it certainly isn't anymore.
Avoid them and seek out another hosting company that actually can provide the support and the up-time they advertise.
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