My Computer was slow, I saw their ad on TV for a free check up and money back guarentee. I contacted thme via their web site and was promptly called. The tech described hundreds of errors on my machine that needed immediate attention. Their service was 39.99. I gave them my credit card number and ran THAT program, it came up with even MORE errors. The rep said for $199, they can have a tech remotely fix the machine. I was dubious but agreed. When he was done after an hour or 2, there was a very slight increase in speed, but many issues still remained. It was done on a friday, I gave it a few more days to see if the speed would pick up, it did not.
I called and told them I was not happy with the product or the results and wanted my money back. They refused at first and after continued insistance I was finally connected to supervisor 'Bo' who was rude and indignant. He finally agreed to refund the 39.99 and 14.95 out of the 199 and 39.99 insiting they fixed my machine. He cited 3 errors they corrected out of the hundreds that were supposedly causing issues. This product is useless and the employees lie. It is what they are trained to do.
Stay away, do not use their product, it does not work. They failied at their miserable attempt to fix my pc!
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