I enrolled as a Preferred Customer and a marketing executive through Melaleuca. I joined over the internet, electronically signing everything online so as not to go through any paperwork.
When trying to cancel my membership, I sent letters through postal mail and also emailed them a few times, as well as calling them. They state that to cancel you must send a letter through the mail or fax them something saying you want to cancel.
How conveniently for them that they say they never received my letters. The catch is that every month you must place a 45 dollar or more order to stay a marketing exec. Or a preferred customer. So if a customer forgets to place an order, they will order a backup order and just charge it to the customers credit card.
Maybe they think that if they keep saying they never got any letters they can keep charging backup orders to my credit card. But if you sign up for something online, dont you think you should be able to cancel online also? Beware!
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