On September 26 I contacted Melaleuca to close my account immediately. The Melaleuca representative advised me that I must send my request to close the account via "snail mail" to Melaleuca. And that I must order product in October.
I mailed Melaleuca to cancel the account. And placed my final order for which my credit card was charged.
On October 31, Melaleuca sent an unauthorized shipment. For which I am unwilling to pay. Melaleuca may issue a pick up notice and I will be happy to give UPS the box to take back to Melaleuca but I am not willing to pay to return unauthorized shipments.
Fortunately Melaleuca was not able to continue making unauthorized shipments because my credit card expired and I have not given them the new card number.
I had no complaints with their product, I just had enough product to last another year. I did not need anymore product.
In November, December and now January I have received emails and phone calls regarding this account. Each time I am advised that my letter was not received.
To date Melaleuca has received 2 letters and 2 faxes to cancel the account. To date they have ignored all communication regarding the account.
I might have returned as a customer had Melaleuca made it easy to cancel the account. Now I will never purchase their products again.
This is truly a ripoff.
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