I ordered debossed silicone wristbands from this company on January 20th. My client's event date was February 3rd. I live in Hawaii, so I actually called the company to make sure that the production dates and shipping dates would make my in-hands date. Luckily I called because the company informed me that it was Chinese new years, and their production would be down for a week. So the customer service agent told me I would need 3 days rush production and 5 days shipping to meet my in-hands date. I asked him if he was sure it would get here on time. He told me that it would arrive on February 1st. My emailed order confirmation shows February 1st as my delivery date as well. So I was content that my order was going to be here a couple days before the event date.
January 31st came, and I used the online form to get the status of my order. I didn't get a response all day, so I used the form again and sent a second request.
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