This is my response to the Windstream Customer Feedback Request:
I was overcharged for several months a year or two ago by Nuvox, treated rudly by customer serivce and ever since then have waited for the 3 year contract to expire. When it did I started a new service with Deltacom who requested the service move 09/29/11. I already paid for October in advance Windstream continued to bill me for service you did not provide and now say it's $1800. You are a bunch a thieves I am in the process of posting this complaint on the internet and if there is a FCC location plan to post there as well. You owe me for the October $400. Your customer service did not even have my telephone number in the system because it was with Deltacom and continued to bill. When the bill doubled in November 2011, I started calling and then there were the need for written cancellation orders, then it needed to be on a letter head. You should have stopped billing and refunded the overpayment for October. I still can't tell if you stopped billing because the cost is more every time I see a statement. Now you are saying a new contract automatically started and I need to keep paying. You need to cancel all these bogus charges. Why don't you act like a professional business instead of a bunch of greedy crooks.