Usacomplaints.com » Internet & Web » They will not stop charging for service after the contract expired and they ported my number to another provide

Complaint / Review
Windstream Communications
They will not stop charging for service after the contract expired and they ported my number to another provide

This is my response to the Windstream Customer Feedback Request:

I was overcharged for several months a year or two ago by Nuvox, treated rudly by customer serivce and ever since then have waited for the 3 year contract to expire. When it did I started a new service with Deltacom who requested the service move 09/29/11. I already paid for October in advance Windstream continued to bill me for service you did not provide and now say it's $1800. You are a bunch a thieves I am in the process of posting this complaint on the internet and if there is a FCC location plan to post there as well. You owe me for the October $400. Your customer service did not even have my telephone number in the system because it was with Deltacom and continued to bill. When the bill doubled in November 2011, I started calling and then there were the need for written cancellation orders, then it needed to be on a letter head. You should have stopped billing and refunded the overpayment for October. I still can't tell if you stopped billing because the cost is more every time I see a statement. Now you are saying a new contract automatically started and I need to keep paying. You need to cancel all these bogus charges. Why don't you act like a professional business instead of a bunch of greedy crooks.

Offender: Windstream Communications

Country: USA   State: South Carolina   City: Greenville
Address: 2 North MainStreet
Phone: 8006005050
Site:

Category: Internet & Web

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