My wife and I recently spent over $3500 dollars at Best Buy, including their support package, to purchase 2 MacAirs, a DVD player, an 2010 OfficeMac software. We bought the items in Dec. We tried to return the unopened, current, Office MacOffice software because we did not need it. The Holiday and 30-day return policy was in effect and would not allow a refund. We were out of town most of that 30-day period.
It seems consumer-friendly to honor such a request after doing that amount of business. We will not buy anything else from Best Buy. Its the ONLY retail store in recent years that will absolutely not bend their policy in the consumer's interest. One would think in this competitive market, "Yes!" would be the ansere to any such request.
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