There has to be something we can do to recover from being VIOLATED by these people! $55/month for slower than DSL speed is ridiculous and they seem to be doing NOTHING about it!
The service is WONDERFUL for the first two months or so. THEN, forget about it! It began at 10-15Mbps download on a consistent basis 24 hours a day! I was ELATED! Then, two months in, my speed dropped to 1-3Mbps average and even that only happens late at night. Usually, it is less than 1Mbps. FOR $55/MONTH!!!
They blame the problem on system management (throttling) during peak times, but that is not what we were sold when we signed up. We were told SUPER FAST UNLIMITED UNINTERRUPTED internet service. The deal is that they have managed to OVER SELL their product, and now cannot deliver.
And dont even get me started with their customer service... All you EVER get is scripted answers from them telling you to rotate your modem so as to connect to another tower. Yet. You NEVER are able to connect to another tower. The range of answers goes from rotating the modem to there being a problem in the tower that could take a YEAR to fix. Meanwhile, they expect thier $55/month ON TIME!
I want what i was promised or i want ALL my money back. Something has to be done about these people who are raping their customers!
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