Due to originally receiving their product a custom-built high performance computer with two non-working DVD drives, and no response from Tech Support and wasted days of solving the problems between myself and computer blogs; I then had my sound vanish from my Sabertooth motherboard. Again no return from Tech support. I did a chargeback through VISA and only after two months did I recieve a response from a very amused VISA rep who stated CyberPower stated they didn't know what a chargeback was. I requested the rep approach CyberPower with a without prejudice $600.00 aggravation refund of my $1979.00 purchase. I received a letter CyberPower agreed. Recently, my computer died with two years left on the warranty, Danny Lee, their lead Tech stated 1) he was an attorney;2) Due to my chargeback they capriciously voided my warranty. VISA is also filing a complaint. Geek Squad is doing repair at my $.
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