A member of my adopted family passed away and I was given documents for my maternal grandmother (including her death certificate and final internment) and some other family members. I submitted a request for my deceased grandmother's birth certificate in an effort to complete my family tree and find other family members. Nearly 2 months later and numerous calls to confrontational employees, I haven't received the birth certificate I am looking for from Pennsylvania, my credit card was charged immediately and I have submitted more than enough supporting documentation to prove my identity and address in NY. I was informed yesterday by e-mail that my order has been cancelled due to missing proof documents and $10 would be refunded to my credit card, the remaining balance is their "search fee" and all the documents I submitted will be destroyed. Totally and unequivocally wrong on so many levels. I guess I will have to actually drive from New York to Pennsylvania and request this document in-person at a vital statistics office. Who has time to do that if I paid a company to do this for me? I will never use this company again nor do i recommend anyone else does. complete sham!
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