Complaint / review text:
Intuit.com provides merchant services. I filled in my info for their credit card processing service so that i could see how it works. Before i did this, i looked at the info available on how much it would cost me to use them to process credit cards. The only thing it said was that they took a small percentage of each payment processed.
Once i made my account online, i looked at how everything was set up and decided it wasn't what i was looking for. I then closed the account. That was all in march 2011. It is now nov. 2011.
On Nov. 7th 2011, I had an unauthorized charge overdraw my bank account that only said "Merchant Services" on the account. The bank couldn't find anything on this other than a phone number. That number led to a company that processes payments for other people but that couldnt tell me anything about the account without a merchant account number that i didnt have because i didnt have an account.
Anyways, I found out they had been billed my account $12.95 on July 5th, Aug 4th, Sept 6, oct 3 and nov 7th 2011 without my permission. That is a total of $64.75 they have frauded me so far. I opened up a fraud case for these charges i did not previously know about or where they were from.
The bank put a stop payment on them and i was given back $51.80 out of the $64.75 that was fraudulently charged from my account. At this point, i still didnt know it was intuit.com that was charging me.
Then, on nov. 16th, my account was charged $37.95 from intuit.com. I went to there website and found the support number. When i called them, a lady answered the phone and was able to find my account after i told her some of my info. She said the account had been closed and that she was going to put me on hold while she tried to talk to some1 else about getting me my money back.
While on hold, another man answered the phone. So i told him what happened and he said they charged me the $37.95 as a $12.95 payment and a $25 fee because i had my bank put a stop payment on there account. This is when i realized they (intuit) were the ones frauding my account.
I told the guy that my account was supposed to be closed the same day i opened it because i never wanted to use there services and that i havent ever done anything with there account and dont even know my login or any account info. He told me that the account had just then been closed that day and that i owed them money!
He kept telling me i had to pay them because i checked there terms and conditions box when i made the account and i kept telling him it was irrelevant because the account should of been closed and that they needed to stop charging me and refund my money. He said no and that they had my money and i signed the terms and didnt care if the account was supposed to be closed.
I told him i wanted to talk to a manager and he just laughed and said i would only get a voicemail. I told him to put me through to the manager anyways so he said ok. The line was on hold for a minute and then just hung up.
So now they have frauded my account $102.70 and wont give me back the money they stole and refuse to work with me. It was very obviouse to me when i talked to this guy who wouldnt give me his info that this company is shady and doesnt care about anything but taking money from people who try out there services.
Also, there website looks completely differant now than the one i saw when i first tried them out and the $12.95 charge is listed there now. I dont know if the original link i found them through was changing what i saw or what but they surely wont work with you and will scam you for all your money they can.