I made an online payment through BB&Ts website. I have proof of this because my computer saved in web pages of the payment center as I navigated through the process.
When I realized a few days later the mortgage payment had not been deducted through my bank account, I called BB&T and they told me they had no record of my payment online. The operator at this time communicated to me that BB&T had been having many problems with their website. I have also seen many complaints online from customers who have complained about the BB&T website malfunctions.
Never the less, BB&T reported my mortgage payment as being 30 days late.
I tried to dispute through BB&T and was told they could not reverse information submitted to the 3 credit bureaus. The representatives all tell me that they have no knowledge of a website malfunction. I have made multiple attempts to speak with a supervisor but am always sent to voice mail. I have left multiple messages, but have had no return phone calls. Very poor customer service.
I have had this mortgage for years and never been late with any payment.
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