On 08-25-11 I purchased a monitor from Ubid.com, after 2 weeks I received my merchandise, after opening the package, there was no power cord included. On 09-09-11 I contacted ubid.com per telephone and advised the rep. That I need a RMA# and a mailing ticket for FED EX to send the merchandise back.
I was e-mailed all the information and the same day I send the merchandise back to ubid.com My package was received by ubid.com on 09-15-11 at 1:47 pm sign by E Pearson. I was told by a rep from ubid.com that my refund will be issued within 10 days.
Today is 10-04-11 and after several e-mails and phone calls to ubid, I received no answer about my refund or a date when I'm suppose to receive my refund. I tried one more time this morning to speak to a rep. And after being on hold for 75 Min which is an average hold time for ubid.com, I was told there having technical issues and can't access my account and I would be called back within 1 hour.
Needless to say, I never received a call back, nor have I heard anything about my refund via e-mail. At this point I strongly believe, that ubid.com is not issuing a refund, even though my return was exactly as described in ubids.com returns policy and procedures. Looks like I never get my money back. Lesson learned
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