Complaint / Review
Biotech Research/Gen4 Heater
Product Defects

Bought a Gen4 room heater from BioTech Study last drop and we've arrived at discover we obtained the merchandise in broken condition. The heater has 3 - 500Watt Sylvania infrared quartz heating components which are the origin of heat. These quartz infrared lights are extremely delicate and therefore are quickly broken throughout the delivery procedure for the Gen4 device. Your Gen4 heater had one lamp which was broken during delivery. We were ignorant this one lamp was broken since the additional two lights performed and supplied warmth. We believed heat we were obtaining in the device was from all three lights. Consequently we've arrived at discover this 1 of the lights is faulty. Upon calling Biotech Study, we were used in Study Companions, Inc who addresses the fix and maintenance of the EdenPure Gen4 heaters. We ought to pay delivery to deliver our Gen4 back to BioTech Study and certainly will get a restored unit back, not our initially bought device. The total amount of our unique warrantee may affect the restored product. The way in which these Sylvania Quartz Infrared lights are mounted within the Gen4 heaters leaves them extremely prone to probable harm during delivery. BioTech won't provide shipping labels at no cost return delivery, or may BioTech Study offer free alternative 500Watt Quartz Infrared lights towards the vendor for alternative at homeowners cost. These 500watt quartz infrared heat components have marketed 20,000 hours warantee, that will be roughly 833 times of 24-hour daily useage. These quartz infrared lights have ceramic lids on each finish which are vulnerable to chipping and damage during transportation and/or temperature cycling during utilization of the Gen4 heater. It's extremely probable that lots of customers of the item might have fresh models with one lamp faulty unconsciously. This operator is disappointed particularly using the 500watt Sylvania infrared quartz heating components and also the guarantee and alternative protection of those lights by BioTech Study and Study Associates, Inc.