These people do not recognize something created within their guarantee. Had me contact Eden Real straight like a run around. EdenPure claims that I ought to have requested straight from their store not Biotech, as their guarantee is automated, etc. Biotech explained I'd have to deliver the unit back again to them at my price and they'd deliver me a refurbished product. I expected them when they could simply send me the component "lamp", and was informed no they mightnot. I charge me $39.95 to simply purchase the lamp from EdenPure immediate. Which was equal to the price of shipping the system. Biotech stated they mightnot matter mean RMA till I talked with another division, that department called me to still another department and so forth, I acquired absolutely the run around from their website. Do not conduct business with BioTech, because they are criminals.
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