On 4/8 i contacted windstream for phone/int. Bundle. Explained at length to broker that I had been on the fixed-income and desired a precise cost offer in advance. After explaing at length and really givng me what my price could be for 1st-2nd and 3rd month, i requested the windstream broker if it was with all fees etc inc. When I didnt need any hidden expenses, she responded again your statement is likely to be xxfor 1st month xx2nd month xx3rdmonth have you been accepting to that particular? I stated yes. Was informed device might appear via advantages was handed setup day of 4/12 informed might deploy home. Device comes 4/12. Tried to set up no support, windstream callNumber 1- ma'am its showing you've service check it out again and call again if it doesnt wwork callNumber 2 properly its showing on our finish you have to be doing something amiss may connect with technology - they disconnected me. Contact# 3 you simply hung-up on me are you able to assist me? Ma'am somebody must arrived at your home they'll be there before 5 oclock don't understand why you had been informed its on. Call # 4 its 5 oclock with no-you have proven up well ma'am we cant deliver anybody out till tomorrow whats the issue? I had been designed to have web today-so much been informed its on, it'll be on, somebody is to home by 5 however no int. Whats happening? Press hung-up on again. Call# 5 this is actually the second-time iv'e been hung-up on nowadays where's my web? Ma'am there's nothing we are able to do till tomorrow, do you want to consult with a technology, yes, click. Call # 6 produced by angry spouse-you have to quit holding up on my spouse and clarify what's happening-he really got supportive repetition who mentioned somebody must have visited home, some type of mix-up moved him to tech who also apologized stated he'd make certain we were contractors first-stop in A.M. Faith briefly restored. A. M comes inst. Shows up 8:30 claims windstream understood somebody needed to arrived at the house and never sure why all of the run-around, int and phone switched on all-is nicely... Till first bill arrives. Of program its not what i was quoted. Call# 7-I would like one to clarify my statement - whats the issue? Its not what i was quoted. Well ma'am (right now I have arrived at dislike that term) that's what it's may i link one to anyone to spend your statement? No-you don't realize I had been really specific after I approached you that I had been on the fixed-income and was cited cost for first 3 months, I'd like the cost i decided to. Well ma'am this is exactly what your statement is that this is what you have to spend i don't understand what you are requesting. I am requesting estimate you offered me. Ma'am dont understand why you or should you received that estimate however, you have to pay-what the bill says. Explained again estimates given for first 3 months and questioned what my next weeks bill could be. Again a lot more than estimate. Discussed again on fixed revenue and would not have decided to support at that price. Was informed same response AGAIN. I subsequently questioned if when people demand support should you hand out any estimate you need subsequently cost them that which you feel just like. Response was ma'am we've no report of this deal or if or why you had been cited that-but you have to spend quantity on bill. Now I'm a liar. So below I'm having a statement icant pay coping with a business i now consider deceptive. I'll stop my support and record them to anyone who'll hear. I quit my previous supplier after year 5 simply because they changed hands and int became unpredictable. Usually paid my statement and quit on excellent conditions.
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