I am resending this because I also forgot to tell you that I do not even have an account number and additionally a report for fraud has been filed with the McHenry County Sheriff's Department.
First of all, you do business in Illinois. Illinois law states that I have 5 days to cancel this transaction and get a full refund. Ilcs 152/5. Your service did not perform as promised in fact we could not get internet connection at all. I will not be sending the equipment back per that same law, you brought it here, you pick it up. I never signed a contract and in Illinois a verbal contract is not binding. There has to be a hard copy signed contract. An installation agreement is not a contract. I was quoted a price of $359.97 and without consulting me beforehand you took out of my account $472.47. We have contacted VISA and they are investigating the matter since it overdrew our account. We are also contacting the local authorities because this constitutes fraud. The customer service representative in another country was difficult to understand and did not have a full grasp of the United States laws or the situation we were trying to explain to her. Her name was Kim, she gave us no more and absolutely little satisfaction except to force us to keep your lousy service until April 19th. We want immediate complete cancellation and immediate return of our funds. Both effective today, March 21.
Amy R. Gibbons
4104 White St. (physical address 4104 W. Solon Rd)
Richmond, IL 60071
815-261-2238 or 815-236-8181
From: [email protected]
Date: Sun, 20 Mar 22:43: 35 -0400
To: amys. [email protected]
Subject: Final Invoice
This is an email confirmation that your HughesNet account ending with xxxxxx6609 has been closed. Your final Invoice has been generated. For your convenience, you may view your invoice and make payment using this website: http://customercare. Myhughesnet.com and click View/Pay My Bill Without Logging In. You will need your account number and zip code to access the website.