I got AT&T wireless service $39.99,600 anytime, free night and weekends at 04. I thought, it was great plan. I was using it for personal and business purposes.in December I lost my phone and I called AT&T customer service, I was going to report my lost phone, but they put me ont he hold four and half hour (4. And 1/2 hour) unfortunately I coudn't reach anyone.
Finally, I reached them by email. I was so mad because of lousy customer service, I didn't even use their service for a month and I didn't even buy a phone then I realized I had a contract until 04. I called them and asked them for new phone. They told me that similar phone to what a had was $250, I asked them for cheapest phone so I can complete my contract. They sent me sony/erisson and they billed me $19.99 which I paid in full and continued to the service until my contract is over.
I called them 04 which suppose to be end of my contract date to cancel my account and told them " I'm not going to continue." surprisely, customer representative told me that my contract was extended until 12 without my knowledge forget about written notice not even verbal agreement! They told me if I cancel my contract I have to pay $175 cancelation fee plus they'll bill me for the phone which they said $19.99 was discounted price I have to pay regular price in full now, since I'm canceling the account! Since I was tired of it, I agreed to pay full price of the phone which is $99 they still refused to cancel my contract unless I pay $175 more for cancelation. It's a big scam company, rude customer service, lousy and bad reseption. I suggest every one not to use AT&T wireless.
If there is anyone else interested in a class action suit against AT&T Wireless, please contact me.
Thank you
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