Recently, I had some time off because I was between jobs. For entertainment, and because I am interested in geneology, and because I like to search for other family members, because I was adopted as a child, I took advantage of Ancestry.com's "free" trial offer and got sucked in, as others did, to their money grubbing vortex that they seem to have created with their "automatic" renewal system. Someone is building themself a very guilded castle with our money. They are being given a "star" report, by Provo's BBB. This does not surprise me in the least.
There has got to be a way to get our money back. I don't care how micro-fine their fine print on their agreements supposedly are, "if" they are. I was treated unfairly. They sent me an e-mail indicating that they were going to automatically submit my subscription and charge my card for their services, if I did not cancel it. I thought I had canceled it, effectively, through their website. Apparently, it was not. My credit card got charged. I was not happy. I called their company, and had the same problems as others have had in getting through to them via their 1-800 telephone number. I was on hold for 60 minutes. When I got through, they indicated that they would not reverse the charges, and suggested to me that I should be "happy" that I have the service. I in fact told them that I was not at all happy with this.
I'm sure they are jumping through many legal loopholes and have plenty of highly paid "Morman" lawyers who back them up. If anyone else has an idea, please let me know. Respond in your title with "fed up with fleecing".
Laura
Montana
U.S.A.
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