I signed up for their trial subscription and a one month world access subscription. It does not say anywhere on the offer that there will be continuous billing unless you cancel. That's in the fine print after you've already entered your information to join. There are no e-mail reminders to renew. My bank account was debited $29.95 each month since August, the only month I intended to pay for.
I was out of town for a funeral for a couple of weeks, so I missed when my card was debited in September. I just discovered that one and another automatic debit tonight. The newest debit is still pending with my bank, so I filed a dispute, and hopefully, the charge won't go through. I cancelled my subscription, and ancestry.com says it's valid until November. I hope that doesn't mean they'll try to debit my card in November. If they do, I will file a complaint with the California Attorney General's office.
I emailed the company and told them this, but, funny thing is, there is no way to contact them by e-mail through their billing department. There's a long list of "questions" and a "Did this answer your question?" button before any opportunity to e-mail them, and then when you try, you get an error message. The corporate honchos (President, VPs, etc.) have their names listed on the myfamily corporation's website, but they have no e-mail. The only e-mail addresses available are through the PR department and the fraud department. I e-mailed both of these.
The combination of deliberately making cancellation difficult and automatically billing credit cards without prior authorization makes me want to tell my Mom and anyone else I know who's tracing his or her ancestry to STAY AWAY from ANCESTRY.com!!!
0 comments