I made the mistake of ordering a military jeep technical manual for my non-profit group through CHQ Software. Fortunately, my error only cost me $13.95 (US).
CHQ Software has a very impressive website; I was able to verify the accuracy of the technical manual number through archived military records and sources. The website design is obviously the work of someone who has taken a great deal of time and effort to present themselves as professional and reputable. It was a fine piece of bait!
Shortly after placing the order and paying for it with my bank debit cardI received an e-mail reply that included the order number, with instructions for downloading the product. This is where things went wrong.
When I went to the CHQ website to access my account/order information, I followed the instructions to download the file. It did not work despite repeated efforts on my part. The link obviously is inactive and a fake. Needless to say, CHQ Software ripped me off.
I e-mailed and called the company and have yet to receive a reply. I even called another telephone number listed on the internet, and did speak with someone - who isn't associated with CHQ!
Lesson learned: check on the internet through sources such as complaint before placing an order with any company that does not have a clear-cut reputation as a bona-fide business. This is the first time this has happened to me, fortunately, but a lesson learned nonetheless.
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