So, I have had Cricket broadband now foralmost 3 years. Service has been so-so, but where we live, we have limited options for internet without paying a hefty price. It was better than dial-up so we took what we could get for the $40 price tag. This month, when I paid my bill on their web-site, the first time I did it, the web-site didnt advance and then switched to the page could not be displayed. I re-signed in and it wouldnt let me pay. I being stupid assumed that the charge had not processed because it had not hit my bank account either.
I tried several times that day and it wouldnt allow me to process a payment. The following day, I checked my bank account, no charge and I didnt receive my payment confirmation email, so I went into their web-site again and processed the payment and this time it went through and gave me a confirmation. A few days later, while balancing my checkbook, I discovered that I have been charged twice. I called the number listed on my bank statement and spoke with Joy, who indicated that it would take 7-10 business days for me to receive the refund.
She indicated that I would have to go to a Cricket store and show them my bank statement even though in her system both payments had cleared the account. I contacted my bank about disputing the charge and they told me that I would have to wait 30 days. I went to a local Cricket store and they told me that I would have to go to a Corporate store because they couldnt handle things like that from that store. I couldnt get to the corporate store in time, so I called the 800 number again and spoke to Rebecca who told me that her system was down and asked me to call back in 15 minutes and hopefully the systems would be back up.
I called again, speaking to Michelle (the third Indian worker that is trying to hide this by using everyday American names, duh the thick accent is obvious) and she rolled off a phone number and told me to call them and give them and explanation and they would process the refund. I called that number to find it was a fax number.in my frustration, I decided to visit a corporate store the following day. Upon arrival to the corporate store the following day on Outer Loop in Louisville, KY, I spoke to a woman that obviously came from the DMV because she had a horrible attitude and could care less about my situation. I gave her the bank statement and she indicated that the refund would take 2-3 weeks. When I told her that customer service said 7-10 days she indicated that she didnt know why they told me that.
By the time I get the refund, the next payment will be due.in my anger I left. I know this is only $42, but it is the principal of it. Their system messed up and they are keeping my money. I will be going back tomorrow night to request the refund. I was able to get broadband through (my cell phone company) and will actually be saving a few dollars.
I have had service with for about 6 years now and have never had an issue like I have with Cricket. Cricket doesnt care about customer service, nor customer loyalty They are taking advantage of the people that cant get a phone elsewhere because they think that is their only option. Dont waste your time or money with them you can get better service and better coverage with! Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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