Complaint / review / scam report
Cricket wireless phones

Complaint / review text:
Got a defective phone from and they refuse to replace the phone. -
I ordered the phone on the cricket website. Upon receiving the phone I called cricket to have the phone activated. The representative charged me $15 for the activation. After activation I still had no service (no bars). I called corp tech support and they after 45 min on the phone told me the phone is defective. She told me to go to a corporate store which I did and had to drive 30 miles one way. When I got to the store They told me I had to buy another phone and send that one back (WTF???) I told them I leaving on vacation in two days why cant they just exchange the phone, he told me that not the policy. Called customer service and the representative then also told me I had two options: send the phone back for a refund. What kind of crappy service is this? Now I am without a phone!!! I been with cricket for 3 years. Also while calling customer service I had to call back 3 times because they did not know where to transfer me. Good bye Cricket unless they can make things right and this will not be the last posting. Hello FACEBOOK!!!

Contact information:
Author: Contact with Author

Offender: Cricket wireless phones

Country: USA   State: All USA

Category: Mobile Phones


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