Complaint / review text:
Got a defective phone from mycricketwireless.com and they refuse to replace the phone. -
I ordered the phone on the cricket website. Upon receiving the phone I called cricket to have the phone activated. The representative charged me $15 for the activation. After activation I still had no service (no bars). I called corp tech support and they after 45 min on the phone told me the phone is defective. She told me to go to a corporate store which I did and had to drive 30 miles one way. When I got to the store They told me I had to buy another phone and send that one back (WTF???) I told them I leaving on vacation in two days why cant they just exchange the phone, he told me that not the policy. Called customer service and the representative then also told me I had two options: send the phone back for a refund. What kind of crappy service is this? Now I am without a phone!!! I been with cricket for 3 years. Also while calling customer service I had to call back 3 times because they did not know where to transfer me. Good bye Cricket unless they can make things right and this will not be the last posting. Hello FACEBOOK!!!