Do not use this company! Customer service will lie to you and say that they have cancelled your account and will issue a refund. You will receive an email of product cancellation with your supposed amount to be refunded to your credit card. I cancelled before my annual billing date but they still carried it over and billed my credit card for the next year. I have called efax CS every month and they always give me a new confirmation number and promise that my refund will be expedited. They lie. Each time they say they will refund the money in 3-15 days. They keep your money and hope you go away.
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