I have a good/bad feeling about this company. I have used them several times with poor excuse for customer service and I feel a bit vulnerable now that they have my state driver's license. Let me give a bit of back history with me and this company, I ordered a couple times flawlessly, after that is when stuff started getting fishy.
I'd constantly be sent in for management review, which I can understand due to the fact of fraud and wanting to verify, which isn't much verification to begin with, you wait 20 minutes and get a e-mail with your order ready. One time after this I got an e-mail stating they needed me to send in a photo copy of my driver's license, which I did, but after the fact I felt a little uneasy about seeing this company claims to be based in America but everyone is foreign.
Anyways, to get to the point, today I got a e-mail saying my order was cancelled. I had to reload the sites support chat and constantly bombard them with the question before they would answer. Finally, I spoke to one male with the name Kundan, it took a few minutes after I gave him my order number for him to answer me.
His reply was, "You have placed several orders within last 30 days. SO your month limit has exceeded by $300". After this I ask where on your website does it state that a limit is put on each persons account as to how much they could buy.
Kundan answered me with, "please visit to our website" (directly quoting what he said). After which I called him out on the website not stating such a limit and he got irritated and disconnected from the chat. Great customer service, eh?
They supposably issued a refund, but we will see. What I am reaching out for is anyone in the media to investigate this company, I'm not asking for FOX, NBC, etc. Just a company that has some reputation and is based on the internet.
And I will end with my personal feelings, I feel like you do not need my driver's license when it's not even clear which country this company is REALLY based in and to tie my money up like this for no reason and be lied to, this company SHOULD be investigated.
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