I had a Paypal account which I was doing business through. I tried over and over to verify my Social Security Number. They claimed the system couldn't find my number. (Are they kidding?!) Then they requested that I fax them my social security card, driver's license, and a recent paystub. I did so, and a week later they froze my account. I e-mailed them over and over again. Receiving almost exactly the same "FORM" e-mail back. No one reads the e-mail that this company receives! There is little or no customer service. Below are the exact letters I sent to them.
Don't you people ever answer your users. (This is a
bad business practice on your part.) For my social
security number verification I have sent you my
paystub, and a copy of my driver's license in a fax.
ALONG WITH THE SAME LETTER!) I heard nothing, a few
days later my account is restricted from my using it.
(Good thing I had time to transfer the funds out of
it.) Is paypal.com just a site that collects
everyone's "personal" information?! And if so? To what
end? I will not be sending anymore information in a
fax to your company, because what I have sent is
sufficeint, and I no longer want to deal with paypal,
and I also believe that others should know about your
restricting accounts for no reason other then someone making a profit.
Sincerely,
Johnathan Hampton
& "[email protected]" wrote:
Dear Mr. Hampton,
Thank you for contacting PayPal.
In the past year PayPal has experienced phenomenal
growth. As a result of
this growth, we have had to implement more stringent
security measures to
ensure the integrity of our service. Unfortunately,
these measures
sometimes impact our legitimate users and for this
we do apologize.
It is necessary at times to require documentation
from our customers in
order to verify their identity. These documents are
used to verify whether
a customer is an authorized user of the credit card
and/or bank account
associated with their PayPal account.
Unfortunately, until this information is received
and reviewed, your
account will remain restricted.
Your account has been restricted due to likely
unauthorized activity.in
order to remove this restriction, please send, via
fax (402-935-2045,
Attention: Account Review - PREV), the following
information:
1. A copy of your current Driver's License.
2. A copy of this email.
3. A copy of your most recent utility bill.
4. A copy of your most recent credit card statement.
5. A copy of your most recent bank statement.
Please note that all statements must include your
name, address and account
number.in addition, this documentation must match
the information as it
appears on your PayPal account.
After we have received the requested documentation,
we will review the
status of your restriction and update you via email.
If you have any further questions, please feel free
to contact us again.
Sincerely,
PayPal Account Review Department
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response accommodated your
request. Click on the appropriate link to send your
feedback. We welcome
your comments.
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Original Message Follows:
Form Message
email address: [email protected]
first name: Johnathan
last name: Hampton
account type: business
verification status: Verified
activity level: other
date established: 08/16/01
country type: Domestic
rc: no rs: fr-unic message type: restricted webform
customer message: I faxed my information in a little
almost a month ago.
And now my account is restricted? You may close this
account, because I am
currently using Propay to handle my transactions
with my business. I have
heard from many people that you do this to their
accounts for no plausible
reason, but I never believed it. Now I do, and I
believe other people
should be aware of this also.
Johnathan Hampton
=
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This is the reply that I received from them.
Dear John,
Thank you for contacting PayPal. We apologize for the delay in responding to your service request. We do understand your hesitancy with faxing your information to us. Here at PayPal security is our top priority. Unfortunately, without this
information we will be unable to lift the restriction off of your account. Once we receive your documentation, you will receive a notice from us confirming it and the outcome of your restriction status. We do apologize for the inconvenience.
If you have any further questions, please feel free to contact us again.
Sincerely,
PayPal Account Review Department
This is the type of service you can expect to receive from this company! I urge everyone not to use Paypal, because I did not believe that they would freeze an account for no reason, but they do, and anyone who tells you that won't happen. Give them my e-mail address and I will inform them personally! E-Mail [email protected]
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