I used my credit card to purchase a mini net book from eglobalwireless.com on 11/28. It was $99.00 plus $5.00 for 3-5 day shipping and $14.00 for 2 year warranty for a total of $118.99. On 12/1 I tried to contact them to find out why they hadnt shipped my purchase yet being that I paid for 3-5 day shipping. I called at least 3 times and remained on hold for 20-25 minutes each time with no luck talking to anyone. So I emailed them 12/1 asking them when I would see my purchase. On 12/2 they emailed me and told me that it takes 48-72 hours to process orders. So since they had already used up their time frame to process my purchase I got nervous and looked up reviews about this company. Sadly I should have done this first, the reviews where horrible. Then I emailed them telling them I wanted to cancel my purchase. Then I called M T bank to dispute the charges and cancel my card. On 12/3 they emailed me back Orders may not be canceled during Peak Holiday Season, per our website. Then I replied, Well don't bother sending it because Im disputing the charges with the credit card company. Never in my life have I ever dealt with this poor customer service. I guess the 8801 reviews of your company were right-the worse to deal with and a scam.
Then on 12/5 they replied back, Sir, there is no scam whatsoever. Per the return and cancellation policy, which is clearly stated on our website... Orders may not be canceled during peak holiday season I apologize if you did not read the return and cancellation policy prior to making your purchase, but I am liable to the terms, as are you.
If you would like to receive your net book with the shipping notification, and send it back for return after the fact, you are able to do so. Our return fee and cancellation fee are the same.
On 12/5 Then I replied, as I said don't send it. I will refuse it! And by the way as far as your peak seasons no cancelation - you clearly don't state when your peak season is nor does my receipt of my order even if I didn't find it to read it in the first place. How simple it would be just to cancel. Rather you instead want to ship it to me then charge me a restocking fee and then make me pay for shipping, just to be a pain in the ass. So I guess since you have chosen to be difficult I will be contacting the attorney general office, better business bureau and New York state district attorney as many before me have!
On 12/6 they replied Are you aware of our cancellation fee?
Which I replied why would I? Its not clearly written! Only during peak which are? Other wise there is none. Thank you so much for this pleasant experience. Ill sure to spread the word! D
Then they replied Cancellation fee is all year around as stated on our website, Peak season is Holiday from Thanksgiving till New Year.
As you can see they are being difficult to say the least. And even if I still wanted the purchase it still hasnt been shipped yet! So why would I pay for faster shipping and still not get it anyway! I hope this has been helpful. If you go to the links above youll see all the bad reviews about them and if you go to eglobals web site and read the reviews about the purchase they said the product is great.-scam? I havent received my purchase and hope they dont send it. I will be contacting the better business bureau and the attorney generals office about this also. On 12/16 they shipped my order any way! To be continued... By they way BBB has now rated them an "F".
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