I've dealt with LogMeIn, Inc. For about 3 years now and up to the last interaction had been a satisfied customer. However, when we had to drop our subscription level from 101 licenses down to 10 licenses due to the economy and having several customers go bankrupt, we received an unpleasant surprise. LogMeIn processed the renewal for our 10 licenses as requested and then proceed to process an unauthorized credit card transaction for the 101 licenses on top of that. When we contacted our "sales representative" Tim Conte, he simply stated that "Your contract auto-renews with the credit card on file unless there is a 30-day notice to cancel." Of course, we had intentionally not updated the credit card on file. They proceeded to run the card until there was enough room and it went through. I had made Mr. Conte aware during several telephone calls that we were looking at two of their competitors products, GoToMyPc.com and TeamViewer.com. Understandably, he wasn't pleased with that fact and was less pleased when we let him know that we went with TeamViewer as their replacement. My advice, avoid LogMeIn and go with TeamViewer with more bang for your buck and a lifetime license you'll be much better off. If Tim Conte is your rep at LogMeIn, watch your back!!!
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