This happened about 5 or 6 years ago but it is such an incredible story about customer service, I tell it as often as I can. I had been searching for a simple to use remote access program for some time, and on a Friday night I found LogMeIn and signed up for the free trial.
I had some difficulty, don't remember now what it was, but I called their phone number. I got their voice mail—it was after business hours in their time zone. Sigh... I remember very clearly I did NOT leave any kind of a message, thinking I would call back on Monday since I was not yet a subscriber.
Here's where it gets amazing. On Saturday morning at 10am, I get a call on my cell phone (the phone I called their number from) and the lady identified herself as LogMeIn customer service. The nice lady said she noticed I had called after business hours and did not leave a message, and then she asked if there was anything she could do do help me try their product.
Well, after I picked my jaw up from the ground, I tried to remember my issue, and she helped me through whatever I was doing. I was stunned. To me, it doesn't get any better than that!
Needless to say I have been a paying LogMeIn member for many years. Love it.
True story.
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