I signed up with a small company and everything went downhill after they got bought by someone bigger. I was a customer with Hostnine for several years, which was several years too many, but changing hosts is a hassle and I stayed.
Whenever something went wrong, they would try to find a way to blame their server problems on me. When someone hacked the server, they blamed me for uploading a virus to a web site that I hadn't accessed in months. When email didn't work, they would "copy" a version of the "log" to my email to prove I was wrong.
They make changes to the server without notice and expect us to read it on their forum. They delete all negative testimonials from their forum and suspend your account if you try to warn people that they suck.
They recently had a four day downtime and took several months to credit under their uptime guarantee.
They stopped sending email bills (sometime after changing things with paypal so they shut down my automatic payment) and expect me to pay a late fee because they can't be bothered to send a bill. I sent them a payment and they suspended my account anyway. Apparently I complained too much.
0 comments