My company has signed a contract with this really poorly managed company - www.edgecast.com for their content delivery services. My team and I have contacted them a multiple times to set up our account but they have not done so.
They have been taking $400/month for last 14 months but have not set up our account as yet. Their managers are trained to not hold up to their commitment either. Lately, they have also been charging us account overage fees - but the account is not set up yet - then how can this company keep charging us this kind of overage fees?
Today, I talked to their manager again - and he told me over the phone that he will get me the refund. Then he emailed me that he cannot provide me the refund because "... Its very difficult for the team [his team] to re-open old months and change the figures as that takes a lot of effort and involves additional auditing. The team will not expend additional resources on that process..."
So in this manager's words. Basically doing the right thing will take a lot of work and he does not want to take that time.
Not only that, he also does not have any respect for the law either. He does not understand the basics of contracts law. Which fundamentally states that the service for which the contract has been agreed upon must be provded. If for any reason the service is not provided, the company that is not able to provide the service is violting the terms of the contract. I have more than enough proof in his own words that I can take to Civil Court and win this in matter of minutes.
This company, edgecast.com, has breached our contract for over 14 months and from the managers emails, my humble opinion is that these guys are cooking their books too. I seriously have never seen a VC backed company to come out and purely say that they will not honor the contractual bindings.
Next, I am going to call Pravin Vazirani, managing director at Menlo Ventures, who recently joined the EdgeCast board of directors and will see if I can get their books opend up.
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