After paying their hidden and exorbitant fees for 5 years, our company tried to terminate the relationship. HOWEVER, THEY CONTINUE TO DRAFT OUR BANK ACCOUNT FOR SERVICE FEES IN THOUGH WE HAVE NOT USED THEIR SERVICES FOR SEVERAL MONTHS!
Although we were given false and misleading statements regarding termination at the time we signed the contract (we were told that no early termination fees would apply after the first 2 years) we have been told that we will have to pay early termination fees because we did not provide notice within a specified time of a specified contract anniversary date. Our numerous requests for a copy of our original contract and effective date have been ignored; however the sales team keeps offering to reduce or eliminate fees in order to keep us as a customer.
Do not believe anything the sales team tells you at the time of solicitation — they are commission hungary and will tell you what you want to hear in order to get your business as they know they will not be around when the issue comes up. Pay particular attention to the termination provision — it is ridiculous!
Find another credit card processesor and save yourself money and unexpected fees and other hidden charges.
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