Provider contacted me in June after 3 yrs of being a loyal costumer that they finally had a new tower in place to increase the speed. They offered me 10Mbps DOWN and 5Mbps Upload for the same rate IF i signed a new contract for 2 years - which I did.
July and August and part of September I received promised speeds.
Suddenly around the middle of September I noticed severe drop in upload speed and started checking. And am consistently getting much less than promised. Like 1Mbps on average. They guarantee 70% (actually they guarantee nothing per their own words) but they give you no more than 70%, I have documentation, signed contract with their agreement to support the 10-5mbps, but they simply try to loophole you around the contract by offering me now those speeds 5Mbps upload for $500 PER MONTH.
Thus, if you are interested in using them, READ and QUESTION their contract and make clear statements of what you expect of them or go with who also services SFE outer areas. If you're in the city area you are best of with internet who has the best rates and professional services.
They were very eager to get me to sign the contract in a hurry before the upgrade for some reason. Even after being a customer of three years. Also their contract which is online is somewhat different from the contract I signed. I am filing complaints with the BBB and the AG of NM, but I know how fast ripoff post their complaints and want to warn those who are considering CNSP's services before you get your hopes up, you may want to think about it.
At the time of this writing, they had also let go of their Tech Support person, whom was always very friendly and accomodating. Since I often paid in person, I did in the 3 years see more than normal office personnel turn over, which to me indicates they are having trouble with not just their candor to their customer base but also dissatisfaction with their employees.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
0 comments