I wanted 2 order ProActiv, but googled "ProActiv Complaints" 1st & saw all these negative reviews, but I decided to go on the website & see 4 sure if ProActiv really tells u about shipping u more products & to my surprise it did! So, I thought 'I can place this order, cuz it's telling me plain as day... Whatever' Right before I submitted my order there's a paragraph saying something like you'll get shipp. Every 90 days a 3 month supply for the MONTHLY price of 19.95 (shipp.$8) So I would assume thats EVERY month that I would be billed, but shipped every 3 months. So, I decided to call the website # online & claify this before placing my order & the women answered my question right away & said "yes, u r billed 3 monthy payments, basically so your not paying $60 at once - unless u want to of course. But this starts out as payments" So she was asking me my info. & I was letting her take a little bit of my order, while I asked questions (cuz I luv to ask questions) & she explained the whole "replenishment program" throughly telling me 'Ance is not curable & will come back if u stop using the product so thats why they continue to ship (which is something I never knew, I thought it was curable; silly me)& I'm an honest person; so I told her about going online & reading ppl being charged w/o knowing it... Then she said b/c I gave her my email, I would get a e-mail confirmation telling me the order being shipped @ about the "replenishment" & my invoice when I get this in the mail, would actually say the exact dates of the next shipp. So I would know a month ahead of time when I'd be billed & she said I could CANCEL at any time even BEFORE the next shippment so I did NOT have to get the 90-day supply if I didn't want 2 & they have a 60-day $ back gaurentee (sp?) which I spent lots of $ buying over-the-counter products which I CANNOT return! Bla, bla. So I let her take my order & I think the most annoying thing was, even though she explained the "replenishment"; recieving future shipp.in the beginning of the call... She told me again after she took my card # & Again at the end of the call, so I'm thinking, "if I already know about it lady, u don't need to tell me 3x's." which I said nicely (cuz I'm not going to be mean about it, u know, just make a joke).. So she tells me that she HAD to tell me twice! She said "legally" they HAVE to tell u before & after taking your card! Or they cant process your order & they'd have to cancel & she gave me the cust. Service # at the end of the call. I wrote it down to have on hand..& guess what? I got that email confirm. 2 days later & w/in a week, I got my Proactiv w / an invoice telling me the exact dates of my next shipp.! So I called cust. Service & had them put my next shipp. On hold untill I'm ready to call back to order more (2 see how well this works). Which the women in cust. Service was nice w / me & said she understood & put it on hold & reminded me about the 24/7 skin care advisors, if I have any questions about the products. (Which I would never have that option w / any store brand products) So, I'm thinking are these ppl 'online' NOT reading the whole website (& maybe only reading what they want to read, aka, 'selective reading and hearing') or maybe your just talking to reps. From other countries who dont know how to speak english well, & u cant understand them so u say "ok" to everything... I'm confused... I only know 3 other ppl that use proactiv & upon questioning... They had nuttin bad to say cuz they read everything, understood what they were being told, paid attention... Bla, bla. So I'll see how well this works for my face. I just dont like ppl talking trash when this info. Was in my face & was told over & over about future shipp. And had it all laid out! I just set up my acct. Online and reviewed everything on the website.
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