Proactiv: Thank you for your inquiry. Please wait while we connect you with a specialist.
Proactiv: Hello, my name is Lisa. I will be happy to check your order status.
You: Hi Lisa - What I need to do is cancel this order placed last night.
Order:
Date: 08/31
Order Total: $29.95
Card Used: *
Proactiv: I do apologize, but while your order was entered into our processing system, it is not yet available in our customer service system. It can take 24-72 hours for Customer Service to have access to new accounts. Your order is already being processed for shipment and I cannot cancel it at this time.
You: Can I return it upon receipt?
Proactiv: Certainly you may return your package. We recommend to take your package to your local post office and get a proof of mailing slip to keep for your records. Please hold on to the proof of mailing until you see your refund. Realize it will take 4-6 weeks to process your refund. You will see a credit less the shipping and handling costs.
You: Lisa - I'm going to post this. So please be clear that an order I just placed last night can't be cancelled and I won't be able to get a refund for over one month.
Proactiv: Is there anything else I can assist you with today?
You: Nope. Thanks.
Proactiv: You’re welcome. Please continue to enjoy the Proactiv website and thank you for visiting Proactiv.com. Feel free to chat with us again, or call Customer Service at 1-800-235-6050. We are open 24/7 and are happy to assist you whenever you’re ready.
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