On 8-19-10, Ipurchased a combo computer deal from TigerDirect's website thatincluded: 1) Asus M2N68-AM PLUS Motherboard - Socket AM2, Micro ATX, nForce 630a, GeForce 7025 Graphics, SATA, RAID, 1) AMD HD9450ODJ4BGHPhenom X4 9450e Quad-Core Processor - 2.1GHz, Socket AM2,2MB L2,2MBL3 Cache, OEM, 2) Crucial 2048MB PC6400 DDR2 800MHz Memory, SamsungTS-H663B Internal DVD Writer - DVD R 22X, DVD RW 8X, DVD-RW 6X, DVD-RAM12X, CD-R 48X, OEM, 1) Seagate ST31000520AS Barracuda LP Hard Drive -1TB, 5900rpm, 32MB, SATA-3G, and Ultra U12-40603 X-Wind 90mm CPU Cooler - 90mm Fan, Full Aluminum Heatsink, Socket754/939/940/AM2/AM2 / AM3/775/1156/1366, order F2682545.
The package came in 2shipments via UPS (1Z8V730W0329585245 and 1Z8V730W0329582533): onecontained the pc tower / power supply and the other housed all of themajor components EXCEPT for the 2 sticks of Crucial DDR2. I searchedthe two boxes several times until it became evident that the packerforgot to include the two sticks of ram.
At that point Iimmediately made an inquiry with TigerDirect's customer service so thatI may receive the two sticks of memory I paid for and complete mycomputer in a timely manner. The rep submitted a ticket for the problemto the proper department and said I'd hear back from someone in 2 days. An online report was also submitted in addition to the call in.
Ireceived a detail-less email from the customer service specialist, Jaime Huaman, and a complaint form. A follow-up email was sent toHuaman that same day.
However, I got an email back on8-31-10 that basically stated that my order was "completely shippedapproximately 10 days ago" and that "you should have received everyitem of your order". I have yet to receive all the components for mycomputer and it is even more troubling to read that TD is basicallycalling me a liar. Another follow-up email was sent to Huaman'ssupervisory, Rosemary Lindsay, in order to escalate the issue.
This is the first time ordering from TD after being a patron of Neweggfor many years. Newegg has never given me any problems with shipmentsin the six years I've dealt with them. I'd hate to think that TD wouldhonestly alienate its customers in this way.
Plain and simple I'd likeeither one of two things: 1) the delivery of the 2 sticks of CrucialDDR2 I justly paid for or 2) a full refund of its purchase price.
I paid in full and I'd like to get the package "in full".
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