I am completely appalled by the service I have received from Verizon representatives and Verizon automated call center. In my attempt to straighten out a problem created by Verizon staff, I had to make multiple calls to reach someone in the correct dept. Once I reached the correct dept., I was transferred over to billing then financing, back and forth, and finally somehow disconnected in the interim. Once the correct representative is reached, he/she was not able to help me since they are not able to look-up the information necessary to solve the problem. I literally lost 2 full days of work in my attempt to secure services.
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