The company in questionchanged our contract, failed to render services agreed, failed to refund.
Dualdotmedia, owned by Deb Cikovic, has stolen our money. Werequested services for this company in accordance with multiple daily emails back and forth. We agreed for services to be provided. Per discussion in emails, the services were to be provided and were paid forvia paypal Transaction ID: XXXXXXXXXXXXXXXX on Friday 5/21/10.
Communication then stopped after late that day after payment was made onan invoice that had nothing but a payment and invoice number.
Thecompany failed to respond to us for 3 days, so we canceled the agreement effective Sunday 5/24/10. We were not happy with the lack of communication after payment was made. We were also not happy that the company had never sent us an official invoice so we did not trust this company any longer to work with.
We informed the company of thesefacts and demanded a full refund immediately. They replied to us that we agreed to a non refund-non cancellation policy when we paid the invoice. Per our conversations prior to making this payment, we did notagree to any such. And the consumer law protects us against such actions to allow a full refund within 3 days regardless of reason. The company tried to send us an invoice 7 days later telling us of no refundor cancellations, but we never agreed to this invoice nor did we see this invoice prior to making payment. There was never any link to this invoice.
The company in question tried to refund via a paypal agreement when we stated we would dispute the payment, but their paymentbounced. Their reply to us was, you will get your refund when we feel like it. We are not on your schedule.
At this time this company has effectively stolen our $1000.00 and is holding it hostage until they"feel" like refunding it to us.
By law the company has 30 daysto refund this payment, but we are currently preparing litigation against this company for the full amount plus any additional funds we can get for this act.
We feel this is an absolute abuse of the power of a business. This situation would have never come to this if the company could respond to emails in a timely manner. Accepting payment does not give a company the right to go away because they have the money paid for a service. Its a shame that Knoxville allows such business to practice here. We are currently looking into their businesslicense and the legitimacy of this license. They practice business in this city, but there is no record of this business.
Http://www.linkedin.com/pub/deb-cikovic/13/b46/b7b
http://www.youtube.com/watch? V=QZhZdVAfguk
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