I purchased some items from the Dewberry Crafts online shop on the 29th of July. On the web page their is a banner stating free delivery so that is what I was expecting. On check out I checked my order was correct including the free handling and shipping and it was. My total invoice was for the sum of $402.49 including free handling and shipping. I paid with a VISA card and received a conformation email from Dewberry Crafts stating the same invoice with my order number. Almost a week later my order was still pending so I tried to get intouch with them to see what the hold up was but got no reply. A couple of days later I sent another email telling them to cancel my order and refund my money. To that email I got a reply from a Amanda Dewberry who was apologetic and promised to look into my order for me. A few days later I got a email from a lady called Kara saying my order had changed. Some of the items I had ordered was not in stock and that the $30.21 cost of the out of stock items had been dedeucted from A $175 shipping charge and also comfiming my order had already been dispatched.in confusion I replied asking if they ment they had refunded the $30.21 from my one and only invoice of $402.49 as the shipping was free. They told me that shipping was not free for international orders so I told them that they should have added the shipping to my checkout invoice at which time I would have canceled the order and asked if they had taken it from the VISA account details I had provided to refund it. They have not refunded the payment so I will get the VISA company on to it, they did it without informing me or asking if they could. I have told them I am not paying for hidden shipping charges as my invoice stated free shipping. They refuse to accept responsiblety and think they have not done anything wrong. If they had informed me that a mistake had been made on my invoice I would have canceled and asked for a refund but I was not. They just took the payment and sent my order. They should honour their invoice and update the software on the web sites checkout system. The reason I am reporting them for internet fraud is because the just took extra charges using the VISA details I had given them for the one payment of my invoice without prior permission.
Hope you can help
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