I wanted RealPlayer Plus on my computer to listen to radio stations and news reports. There was a $9.95 MONTHLY fee for this which I charged to my credit card. After downloading the software, I found it confusing to use and e-mailed the technical support people three times, and got no response. To even find the "contact us" for this company was very confusing. After sending at least 3 e-mails for help, I get a message that says, "within one hour you will receive a confirming e-mail of your request", I never got a confirmation e-mail or any other response from this company. They give two telephone numbers; 206-674-2681 and 888-768-3248 for help. When you call these numbers and press the option that applied to me, I got a recording that says, "Our office is closed now, please call back during normal operating hours". (Mon-Fri 9-5) I was calling at 10am on a Tuesday! This has been going on since I downloaded the program on October 26. They did however, charge my card for this months fee of $9.95.
My only recourse at this point was to call my bank and instruct them to put a stop on this monthly charge, which they have done for a fee, of course, of $25.00!
Real Experience Entertainment ripped me off fofr $34.95!
I hope that this company is listed as a BUYER BEWARE company!
Thank you
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